Services

Community

A community without content is like a sandwich without… well, it’s just bread. But a well-built community that serves as a gateway to customers’ self-serve needs? That is my kind of sandwich.

I have over a decade of experience in community management and expertise in content sourcing, housing, and curation to deliver an exceptional customer experience.

Enablement

I specialize in content that empowers and educates — customer stories, thought leadership, step-by-step guides, training, and product documentation. This often overlaps with and leads to reuse in marketing projects like case studies, blogs, and e-books.

Communication

While I believe in over-communicating, I don’t believe in overwhelming. I create frameworks and templates to provide structure and focus on reaching the right audience with the right message. This might include:

Creating and executing content roadmaps
Establishing channel strategies
Simplifying recurring communications
Developing distinct campaigns for distinct audiences